Online Application FAQs
Have a question about our online application process? A set of Frequently Asked Questions (FAQs) is provided below. Click on a question in the list below to review the answer. If you do not find the answer to your particular question, please contact our Grants Administrator, Adam Sanders at .
FAQs regarding our online application system
- How do I start an application?
- How can I see the application before I get started?
- How do I submit my application once I am done?
- How can I continue working on an application I already started?
- How can I delete an application I no longer need?
- How can I move between sections of the application without completing all required fields first?
- How can I print my application?
- What does “2,000 characters maximum” on certain text fields mean?
- How do I update or delete a contact in my application?
- How do I delete an uploaded file?
- How do I upload a file?
- How do I submit my application once I am done?
- How will I know if you received my application?
- I am receiving the message that the Federal Tax ID number I entered is incorrect. What should I do?
- I do not know my organization’s Federal Tax ID. How can I find it?
- My organization is a University or College, but my Federal Tax ID number is not being accepted. What should I do?
- My organization is a church, but my Federal Tax ID number is not being accepted. What should I do?
- My organization is a school district, but my Tax ID / NCES ID number is not being accepted. What should I do?
Q. How do I start an application?
A. If you have successfully completed our applicant questionnaire, you will be directed to a login screen. If you have not yet created a password, select the “First time user? Click here to create your password” link located above the login box. Once you have registered, you can review the information on the Welcome Page and click the “Start a New Application” link at the bottom of the page to begin your application.
OR
If you have already registered, log in using the email address and password with which you are already registered. Review the information provided on the Welcome Page, making any necessary updates. Click the “Start a New Application” link at the bottom of the Welcome Page to begin your application. Back to top
Q. How can I see the application before I get started?
A. If you have not yet created a password, you will need to select the “First time user.” Click here to create your “password” link located above the login box.
Once you have registered, click the link called “Familiarize yourself with the online application” found on the Welcome Page. A read-only version of the application will open. You can print this application by clicking “File” then “Print” on your browser's toolbar. Back to top
Q. How do I submit my application once I am done?
A. To submit your application: click the "Save and Proceed" button at the bottom of each page to get to the end of the application.
OR
Click the last link in the timeline at the top of the page. Click the “Save and Proceed” link at the bottom of the page. You will be directed to the “Review Your Application” page. (You cannot proceed to this page until you have completed all required fields.) After reviewing your application, if all the information is correct, click the “Submit” button. Once submitted you can no longer make any changes. Back to top
Q. How can I continue working on an application I already started?
A. To continue working on an application that has not yet been submitted, login with the email address and password that was used to create the application. Under “Applications Requiring Action,” at the bottom of the Welcome Page, look for the application you wish to continue. Click the 'Continue' link next to that application. Back to top
Q. How can I delete an application I no longer need?
A. An application can only be deleted if you have not submitted it. Click the “Trash Can” icon next to the project title of the application to delete. Confirm the deletion on the following page. Back to top
Q. How can I move between sections of the application without completing all required fields first?
A. Clicking the links in the timeline located at the top of each page will allow you to jump to different sections of the application. The system will save the data you have entered in the current section before moving to the next section. Back to top
Q. How can I print my application?
A. There are a number of ways to print your application.
Printing from the Review Page
The best way to view your application and print is from the “Review Your Application” page. After completing all required fields on the application, click the “Save and Proceed” button on the last section to bring yourself to the “Review Your Application” page. Once you are there, select “File” and then “Print” from your browser toolbar. Please note: You may need to change the orientation of your page setup from Portrait to Landscape to print all fields fully. To change your paper orientation from portrait to landscape, select “File” and then “Page Set Up” from your browser toolbar. Under Orientation, select the “Landscape” option. The layout of what you then print will change from long to wide.
Printing page by page while working on the application
Use this option while still working on the application. Following these instructions will print the page exactly as seen on the screen. Print out the current page you are working on by selecting “File” and then “Print” from your browser toolbar. Please note: You may need to change the orientation of your page setup from Portrait to Landscape. To change your paper orientation from portrait to landscape, select “File” and then “Page Set Up” from your browser toolbar. Under Orientation, select the “Landscape” option. The layout of what you then print will change from long to wide. Click the section link in the timeline at the top of the page in order to move to the next section.
Printing a submitted application
Use this option if you would like to print a copy of your submitted application. At the bottom of the Welcome Page, click the “View” link located next to the application you want to print. Go to “File” and then “Print” on your browser toolbar. Please note: You may need to change the orientation of your page setup from Portrait to Landscape. To change your paper orientation from portrait to landscape, select “File” and then “Page Set Up” from your browser toolbar. Under Orientation, select the “Landscape” option. The layout of what you then print will change from long to wide. Back to top
Q. What does “2,000 characters maximum” on certain text fields mean?
A. This means that the field will only accept up to 2,000 typed characters. Be advised that the CyberGrants online system counts spaces as characters. Additionally, when pasting text from your word processing program into CyberGrants, characters like apostrophes, quotation marks, etc., may translate as a string of characters. The character limit includes:
- space or punctuation mark - 1 character
- a carriage return or blank line - 2 characters
- special characters (single quote, double quote, apostrophes, $, &) pasted into the application from another program - 5 to 7 characters.
If you cut and pasted your answer into the application, erase the special characters in the application, then retype them. Then, please read over your text to ensure that it looks the way you intend. Back to top
Q. How do I update or delete a contact in my application?
A. Click the contact's name in the contact information section of the application. Update or edit as necessary or delete the person by clicking the “Delete Contact” button. Back to top
Q. How do I delete an uploaded file?
A. To delete an uploaded file, navigate to the uploaded file you wish to delete. Click the “Delete File” link located next to the uploaded file. When prompted, select delete from the screen options. Back to top
A. Single click on the “Upload File” link. Please note: This is a pop up window. If you have a pop up blocker you will need to disable it in order to proceed. Click the &ldqu;Browse” button in the File Upload window. This will allow you to select the desired file from its location on your computer. Select the file from your computer. Click the “Open” button. Click “Upload File.” The name of the file you selected will appear below the &ldqu;Upload File” button. Once you close the File Upload window, the page will refresh and the file will appear below the “Upload File” link within your application. If your file appears here, you have successfully uploaded your information. Please note: your file must be smaller than 10MB. Back to top
Q. How do I submit my application once I am done?
A. In order to submit your application:
Click the "Save and Proceed" button at the bottom of each page to get to the end of the application.
OR
Click the last link in the timeline at the top of the page. When you get to the last section, click the "Save and Proceed" button.You are brought to the 'Review Your Application' page. (You cannot proceed to this page until you have completed all required fields.) Click the "Submit" button. Once submitted you can no longer make any changes. Back to top
Q. How will I know if you received my application?
A. Once you submit your application and it is received, an email confirming receipt of the application will be sent to the email address with which you logged in. You will be able to view the submitted application listed under “Submitted Applications” on your Welcome Page. Back to top
Q. I am receiving the message that the Federal Tax ID number I entered is incorrect. What should I do?
A. Make sure you are entering your organization’s Tax ID correctly. Your Federal Tax ID is a 9 digit number that contains only numbers. Acceptable formats for this number are 123456789 and 12-3456789. For questions concerning your organization’s Tax ID status or the specific 501(c)3 subsection under which your organization is classified, contact the Internal Revenue Service Call Center at 877-829-5500. Possible reasons for this error message are: Either your organization is otherwise listed incorrectly or missing in the IRS database or your organization has received its tax-exempt status too recently to be in the IRS database (the I.R.S. database is updated monthly). You can also try searching for your Tax ID number at the following website: http://apps.irs.gov/app/pub78. Back to top
Q. I do not know my organization’s Federal Tax ID. How can I find it?
A. Your Federal Tax Id number is a 9 digit number that contains only numbers. Acceptable formats for this number are 123456789 or 12-3456789. To find out your Federal Tax ID number, try the following options: Call the Internal Revenue Service Call Center at 877-829-5500. Search for your Tax ID number at the IRS website: http://apps.irs.gov/app/pub78. Back to top
Q. My organization is a University or College, but my Federal Tax ID number is not being accepted. What should I do?
A. Your Tax ID number should be a 9 digit number that contains only numbers and acceptable formats for this number are 123456789 and 12-3456789. For colleges and universities, this is often the number for your organization’s foundation. You can obtain your organization’s Federal Tax ID number by calling the Internal Revenue Service Call Center at 877-829-5500. You can also try searching for your Tax ID number at the following website: http://apps.irs.gov/app/pub78. Back to top
Q. My organization is a church, but my Federal Tax ID number is not being accepted. What should I do?
A. Try using the Tax ID of your parent organization. The IRS will not always list individual churches in their file if there is a larger (national) office for the organization. You can contact your parent organization for their 501(c)3 Tax ID or search for it on the following web site: http://apps.irs.gov/app/pub78. Back to top
Q. My organization is a school district, but my Tax ID / NCES ID number is not being accepted. What should I do?
A. Since you are representing a school you will use your NCES (National Center for Education Statistics) ID number rather than a Tax ID number. Search for your NCES School District ID number at the following website: http://nces.ed.gov/globallocator/ The NCES District ID is 7 digits. If it is presented in 12 digit format, the District ID number is the first 7 digits. Return to the password creation form and enter the District ID in the District ID field. You will not enter anything into the Tax ID or School ID fields. Back to top
