Building Better Health Care for Low-Income Californians
As underserved patients gain new choices and greater access to care under health reform, providers will face significant challenges as they seek to retain patients and offer services that are patient-centered, efficient, and highly effective. Building upon previous surveys, this report dives deeper to examine how low-income patients communication with their providers, where they’re accessing health information, and how they feel about new technologies, approaches, and models of care.
|Health Care in California: Leveling the Playing Field (PDF)
The new survey that finds clear communication and strong patient-provider connection can level the healthcare playing field in California. Though disparities between low- and higher-income patients remain, this report provides new evidence that current inequities are not intractable. The report advocates creative, practical approaches such as team-based care and increased use of communications technology to reduce the divide.
|Engaging California Patients in Major Medical Decisions (PDF)
One of the best opportunities to enhance patients' involvement at a critical stage of their healthcare experience is when they are facing major medical decisions. But California healthcare providers often skip recommended steps to inform and engage low-income patients at that key point. This study suggests that the shortfall can be addressed with substantial benefits of doing so.