An individual’s health is greatly influenced by the social and economic conditions in which they live, work, and play. Safety-net populations often experience a multitude of physical and behavioral health issues stemming from or amplified by psychosocial challenges such as housing instability, unemployment, and food insecurity, which influence access to care and health outcomes. There is a growing interest in better coordinating social services, behavioral health, health services, and public health in the safety net to create models of “whole-person care,” recognizing that vulnerable individuals often have unmet needs spanning multiple systems.
This report, produced by the UCSF Center for Excellence in Primary Care, presents real-world examples of innovations, interventions, and models that community health centers (CHCs) have implemented to better integrate with their medical neighborhoods. The report also presents resources to help CHCs develop and implement their own strategies for care integration.
This issue brief, prepared by Langer Research Associates, presents ten things that safety net community health centers can do to improve the patient experience, drawing on data and conclusions from a series of Foundation-funded surveys on the healthcare experiences of low-income Californians.