Delivering on a Promise for Low-Income Californians: The power and potential of patient engagement

Since 2011, the Foundation has invested in a series of studies examining the healthcare preferences and experiences of low-income Californians. The research is based upon random statewide surveys of more than 1,000 low-income residents, and provides a unique inside-look at what real Californians think about their healthcare. The findings give voice to the needs of this population, and inform the work of the community health centers and clinics that make up the frontlines of our safety net system.

As part of this robust body of work, the Foundation has developed a number of supporting resources, outlined below; this includes links to view and download our most recent webinar on patient engagement as a key element of care transformation. Additional insights from the expert speakers who joined us on that webinar can be found in our Q & A document here.

Watch a recording of the webinar Download webinar presentation slides (PDF) 

Additional Resources

Browse the tools and resources developed to help build patient satisfaction and engagement in California:

Delivering on a Promise: Advances and opportunities in Health Care for Low-Income Californians

As both the recipients and drivers of our evolving healthcare system, patients’ voices matter – and we’re listening. This report builds on four years of survey findings to show how safety net providers have adapted to patients’ desires, and what remains to be done to deliver care in a new era of competition, while keeping patients and communities at the heart of the work.

Improving the Safety Net Patient Experience: What Health Centers Can Do

Research shows that patients who feel a personal connection with their providers are more informed, engaged and satisfied with their care- as well as more loyal to their care facilities. Luckily, there are five simple and positive steps community health centers can take to boost patients' information, improve relationship with their providers, as well as engagement and satisfaction with their care.

Exploring Low-Income Californians' Needs and Preferences for Behavioral Health Care

With new and extended benefits under Medi-Cal, more low-income patients are seeking behavioral health and substance abuse services. Ensuring that these services are available when and where patients need them will be a challenge, but is also critical to achieving the type of whole-person care our safety net should strive for. This report reinforces the need to connect and simplify the systems that serve our state’s most vulnerable patients and show us that while significant impediments — including cultural and language barriers — remain, none of them are insurmountable.

Langer presentation to California Association of Public Hospitals and Health Systems, December 2015 (PDF)

Langer presentation to Clinic Leadership Institute, June 2015 (PDF)

Delivering on a Promise Powerpoint (PDF)

The Path To Patient Engagement Infographic (PDF)

The Path To Patient Engagement Screensaver [ ZIP | 8.5MB ]


For more reports based on health care surveys of low-income Californians, please visit Transforming Care For Low-Income Patients.

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